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Charleston, WV 25309 USA
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ONLINE SAFETY TIPS How We Safeguard Your Info

How We Safeguard Your Information

SAFEGUARDING YOUR INFORMATION

In today’s high-tech world, we are able to do things more quickly and conveniently. We can send a letter via email, pay bills electronically, or even shop online.  However, this increase in speed and convenience also increase your risk.  Every day, unscrupulous individuals are busy developing new scams targeting the unsuspecting public.  The security of member information is a priority.  We are strongly committed to the safety and confidentiality of your records.  One of the best ways to avoid fraud is to become an educated consumer, and we would like to help you in this endeavor. Please take a moment to read this important information on how to keep yourself safe when conducting business online or by mobile banking.

HOW TO KEEP YOURSELF SAFE IN CYBERSPACE

An important part of online safety is knowledge.  The more you know, the safer you will be.  While you may think of cyberspace in terms of regular internet access, many mobile devices (iPhones, iPads, ect.) may be just as powerful as regular computers and often allow you to conduct the same transactions.  Here are some tips on how to stay safe in cyberspace.

  1. Set strong passwords. A strong password is a combination of upper and lower case letters, numbers,  symbols as well as one that is not easily guessed.  Change your password frequently. Do not write it down or share it with others. And in your mobile device, do not store passwords.
  2. Passwords protect your mobile device. A device password can help prevent unauthorized access to your information if your mobile device is lost or stolen.
  3. Don’t reveal personal information via email. Emails and text messages can be masked to look like they are coming from a trusted sender when they are actually from someone else. Play it safe. Do not send your personal information such as account numbers, Social Security number, or passwords via email or text.  Do not respond to text messages requesting personal information. Be sure to delete frequently any text messages between you and a financial institution.
  4. Don’t download that file!  Opening files attached to emails can be dangerous especially when they are from someone you don’t know as they can allow harmful malware or viruses to be download onto your computer.  As an additional measure of protection, make sure you have a good antivirus program on your computer that is up to date.  On your mobile device, downloaded applications only from trusted sources.
  5. For mobile devices using the Android operating system. Do not enable Android’s “install from unknown sources” feature.
  6. Do not modify your mobile device. Modifying your mobile device may disable important security features.
  7. Links aren’t always what they seem.  Never log in from a link that is embedded in an email message.  Criminals can use fake email addresses and make fake web pages that mimic the page you would expect. To avoid falling into their trap, directly type the URL address and then log in.
  8. Websites aren’t always what they seem. Be aware that if you navigate to a website directly through a link, you may end up at a site that looks like the correct one, when in fact it is not. Take time to verify that the web page your are visiting matches exactly with the URL that you would expect.
  9. Log off from sites when you are finished. When you are ready to leave a site you have logged into, log off rather then just closing the page.
  10. Monitor account activity.  Monitor your account activity regularly either online or by reviewing your monthly statements, and reporting any unauthorized transactions right away.
  11. Secure your mobile device.  Keep your mobile devices with you or secure it when not in use.

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